Lam Research에서 반도체 장비의 소프트웨어 유지보수 및 트러블슈팅을 담당할 엔지니어를 채용합니다. 학사 학위 소지자라면 신입도 지원 가능하며, 영어 기술 문서 독해 능력과 원활한 커뮤니케이션 역량이 필수입니다. 클린룸 근무 및 국내외 출장이 가능해야 하며, 반도체 장비에 대한 기술적 문제 해결을 주도하게 됩니다.
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.
In this role, you will directly contribute to driving software quality and reliability by delivering efficient solutions, strengthening validation processes, and enabling seamless collaboration across teams to support critical project success.
Develop and support software solutions for semiconductor equipment in production environments
Diagnose, troubleshoot, and resolve software issues to minimize system downtime
Lead or assist with software installation, setup, and upgrade activities
Work closely with field teams, QA, and engineering groups to ensure successful system integration
Act as a software owner for assigned systems, ensuring performance, stability, and reliability
Engage with customers to understand requirements and provide timely technical support
Bachelor’s degree with no previous professional experience; or equivalent work experience.
Good communication skills and ability to work in a team environment
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
Strong problem-solving skills and a willingness to learn new technologies
Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
Ability to read and understand technical documentation in English
Experience or knowledge in the semiconductor industry or equipment software
Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
Strong customer-oriented mindset and experience in a customer-facing environment
Communication skills, both written and verbal, in English.
Foundational analytical and problem-solving skills.
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
