보스턴 다이내믹스에서 로봇 현장 서비스 엔지니어를 채용합니다. 고객 현장에서 로봇의 설치, 유지보수 및 긴급 수리를 담당하며, 기계적 역량과 현장 서비스 경험이 필수입니다. 독일 뒤셀도르프 지역을 중심으로 최대 80%의 출장이 가능해야 하며, Windows/Linux 활용 능력과 고객 응대 역량이 중요합니다.
As a Field Service Engineer, you will help to strengthen our world-class service and support efforts to meet the demands of our customers. Every day, you will work to support our advanced Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions. To thrive in this role, you must have exceptional technical capabilities, deep empathy for our customers, and familiarity with field service roles. You must be independent, decisive, and maintain a high attention to detail. Our ideal candidate must have a high threshold for travel, and the knowledge, experience, and willingness to help us formalize and build a strong foundation of field service for which we can expand upon.
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.
Day to day activities:
· Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our internal and external customers
· Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently
· Ensure world-class support outcomes - Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics
· Document and complete service administration activities promptly in our CRM
Desired skills:
· Prior experience in a role delivering high quality, highly reliable, and highly responsive field service
· Support experience with highly specialized and complex platform technology
· Strong mechanical aptitude
· Excellent PC skills (Windows and Linux)
· Ability to read and interpret wiring diagrams and schematics
· Customer management and communication skills with demonstrated experience in a customer support environment
· Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction
· Prior experience performing repairs/maintenance on mechanical equipment.
· Experience using power tools and specialized equipment.
Travel:
· Ability to travel up to 80% of the time
