Field Service Engineer

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

We are seeking an experienced and highly skilled Field Service Engineer to support our advanced silicon photonics test systems. This role requires strong technical expertise in optical and electronic measurements, hands-on troubleshooting capability, and the ability to deliver exceptional on‑site service to customers.
The ideal candidate thrives in a fast-paced environment, demonstrates proactive problem‑solving, and embraces challenges with a growth mindset.

Responsibilities

• Perform installation, calibration, maintenance, and repair of silicon photonics semiconductor test systems.
• Conduct optical, electrical, and electronic measurements to diagnose system issues and perform related calibration/adjustment to restore full functionality.
• Provide on-site technical support, troubleshooting, and root-cause analysis for complex HW or measurement problems.
• Work closely with engineering, manufacturing, and product teams to escalate and resolve technical issues efficiently.
• Timely update service progress, provide test logs for failure analysis and convergence problems.
• Ensure compliance with safety procedures and maintain high-quality service standards.
• Support continuous improvement initiatives to enhance service efficiency and customer satisfaction.

Qualifications

• Bachelor’s degree (or above) in Electrical Engineering, Photonics, Optoelectronics, or related field.
• 5+ years of hands-on experience in optical and electronic measurement, semiconductor equipment maintenance, or field service engineering.
• Strong knowledge of optical components, laser systems, photonics testing, and electrical measurement instruments (e.g., oscilloscopes, SMUs, spectrum analyzers).
• Proven ability to independently troubleshoot complex system issues.
• Excellent communication skills and strong customer‑service mindset.
• Proactive, self‑motivated, and capable of working under pressure with a positive growth mindset.
• Willing to go to the customer site and address the system issues accordingly.
• Able to work rotating shifts (09:00-21:00; day/afternoon).

Careers Privacy StatementKeysight is an Equal Opportunity Employer.