ElevenLabs에서 Enterprise Solutions Engineer를 채용합니다. Python 기반의 기술적 배경을 바탕으로 고객의 시스템 통합을 설계하고, 영업 팀과 협력하여 Voice AI 솔루션을 확장하는 역할을 수행합니다. 중국어와 영어 능통자를 우대하며, 고객 중심의 문제 해결 역량과 기술적 커뮤니케이션 능력이 필수입니다.
As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.
As a Solutions Engineer, you can expect to:
Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
Craft compelling technical demonstrations that clearly communicate our product's value proposition.
Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
Build self-service tools and documentation that empower customers to implement solutions independently.
Identify opportunities to productise common integration patterns or features, and work with our product teams to make these real!
We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:
Are passionate about AI, technology and ElevenLabs products.
Enjoy working directly with customers, iterating on solutions and providing tailored support
Have a talent for identifying patterns that can be standardised and scaled.
Have strong empathy for customers, sales and product teams.
Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
Excellent communication skills with the ability to adapt messaging to different audiences.
Multi-lingual: Mandarin/English
As we build out a team in the Singapore office, the successful candidate is preferred to be based within Singapore. We will also consider candidates based in Singapore who can travel frequently to meet with customers on-site and collaborate in person with the Singapore team.
