Stripe의 Enterprise Product Support Manager는 대규모 기업 고객을 위한 지원 팀을 이끌며 운영 효율성을 극대화하는 역할을 수행합니다. 8년 이상의 운영 팀 리딩 경험과 데이터 기반의 성과 관리 능력이 필수입니다. APAC 지역의 사용자 경험을 설계하고, 팀의 성장과 문화를 구축하며, 프로세스 개선을 통해 비즈니스 임팩트를 창출하는 핵심적인 리더십 포지션입니다.
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
The Enterprise Product Support team directly supports our largest and fastest growing users, partnering with them to grow their business. We actively seek and capitalize on opportunities to meet and exceed their service expectations, working to impress the trendsetters and remove obstacles from their path. The team is there when users need us but also there proactively - before they even realize they need support.
The Enterprise Product Support team is growing to support Stripe users for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth.
In this role, you will recruit, manage, and develop a group of Operations Associates that are focused on supporting Stripe’s Enterprise users. This person will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
