Driver Operation Associate (Onboarding)

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice Job Brief We are looking for a proactive and customer-oriented Onboarding Associate to support the growth of our driver partner network. In this role, you will play a key part in onboarding and supporting freelance driver partners through outbound outreach, operational coordination, and frontline support. You will work closely with both full-time and part-time team members to ensure a smooth onboarding experience for drivers, while also supporting day-to-day administrative operations and walk-in driver enquiries when required. This role is ideal for someone who enjoys speaking with people, thrives in a fast-paced environment, and is comfortable handling both operational and customer-facing responsibilities. What You'll Do Participate in a rotating schedule for occasional weekend and Public Holiday document verification duties to support operational continuity. These duties are typically completed remotely and take approximately 1 hour per assigned shift. Time off will be provided accordingly. Conduct outbound calls and follow-ups with prospective driver partners to support onboarding conversion and operational targets Work closely with a team of full-time and part-time team members to onboard freelance driver partner accounts efficiently and accurately Build and maintain positive relationships with driver partners through effective communication, guidance, and timely support Attend to driver partner enquiries and provide operational support via ZOHO, WhatsApp, phone calls, and walk-in interactions Serve as backup support for walk-in driver partners at the onboarding centre when required Handle onboarding administrative tasks, including updating driver account details, and driver document submissions Manage and follow up on driver callback logs relating to onboarding matters Ensure accurate documentation and timely updates of driver records and operational trackers Identify opportunities for process improvements and operational efficiencies within daily workflows Support the team in achieving individual and Driver Operations team KPIs and service standards What We're Looking For Strong communication and interpersonal skills, with confidence in handling outbound calls and driver interactions Comfortable working in a fast-paced and target-driven operational environment Customer-oriented, proactive, and able to manage multiple tasks effectively Energetic, resilient, and detail-oriented with a positive learning attitude Good problem-solving skills and ability to handle operational issues independently Proficient in Microsoft Office applications (Word, Excel, Outlook) and comfortable learning new systems and tools Minimum Diploma in Business or a related field; fresh graduates are welcome to apply Prior experience in customer service, operations, telesales, or call-centre environments will be an added advantage