Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world
Role Overview
As Retail COE Business leader, you will play a pivotal role in Coupang’s Retail (Rocket delivery) business. Objectives of this role is to 1. drive a customer-led Retail E2E Selection strategy (based on market indicators), 2. Deploy and execute the selection strategy in category, and 3. Build a sustainable Selection process / system capability to scale up across all categories.
In the key areas of this role, you will 1. Provide sophisticated customer insights (connecting to product segment as well as sourcing/Supplier) in a scalable way, 2. Turn actionable insights into specific execution plans through cross functional business partners (communication is key), 3. Lastly, not least, build a strong foundation of world-class E2E business intelligence tools and system solution.
To make this role succeed, key competencies is 1. Live with Customer (Wow the customer), 2. Problem-solver (Aim high and find a way), 3. Dive deep (solving one/a few cases, then scale up), 4. Move with urgency and 5. Ruthless prioritization.
Our mission is to create a world where people ask, “how did we ever live without Coupang?”.
What you will do
- Design the customer-led Selection strategy, starting with customer insights, connecting to Product segments, then to sourcing strategy (incl. Online/Offline, supplier type, domestic/oversea, etc)
- Deploy the selection strategy to Retail category business teams with specific input metric goals and execute it with performance tracking, feedback loop to reinvent our frontline strategy. As a Pilot, beauty (Cosmetic) category would be a key focusing business, primarily focusing on Beauty Luxury Selection strategy.
- Build a sustainable and scalable solution to make E2E selection strategy executed in Coupang Retail. It includes CRM, Selection intelligence, E2E Selection quality evaluation framework incl. both operational (process-driven) and customer-led metrics (e.g. Traffic, Conversion funnel, etc)
- With leadership rooted in strong communication skills and outstanding judgement, break down complex problems into simpler components and analyze them to conduct seamless and successful cooperation and negotiations with executives and high-level stakeholders.
- Hire the best talents and nurture them into future leaders who can develop, launch, and run new business.
Basic Qualifications
- Bachelor’s degree or higher and at least 15 years of experience in the field of business / Customer insights
- Ability to provide “hands-on” leadership to solve problems based on experiences with playing a managerial role and successfully handling end-to-end aspects of a business, including P&L
- Experience in establishing long-lasting relationships with top-notch global/local brands in the retail and eCommerce market and leading successful negotiations with them
- Ability to influence the organization with strong and verifiable analytical skills
- Experience in managing/building a team and hiring team members including your subordinate employees
Preferred Qualifications
- Fluent in Korean
- Experience in taking on challenges and acting decisively to innovate existing practices to maximize customer satisfaction, which is our top priority.
- Interest in technologies and experience in driving an initiative to simplify tasks and bring about changes through systematization
- Strong communication skills/experiences that help preparing persuasive and clear documents and providing ideas in a passionate and convincing manner
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
- Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
- Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
- This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.
Privacy Notice
Document Return Policy
- This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
- A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
- A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
- In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
- The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.
