Gatik에서 Customer Success 팀을 이끌고 구축할 리더를 찾습니다. B2B 하드웨어 분야에서 7~10년 이상의 경력과 3년 이상의 리더십 경험이 필수입니다. 고객 만족도 관리, 온보딩 프로젝트 총괄, 내부 부서와의 협업을 통해 자율주행 물류 서비스의 가치를 극대화하는 역할을 수행합니다. Santa Clara 현장 근무가 가능한 분을 우대합니다.
Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation.
The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations.
We are seeking a dynamic and customer-focused Director of Customer Success to join our team. The Director of Customer Success will build and lead a Customer Success team that acts as the primary point of contact for key customers and the central coordinating hub for internal partners (including Commercial, Fleet Operations, and Engineering). This team is responsible for ensuring customer satisfaction, success, and growth while maximizing the value of our services.
This is a hands-on role that combines individual contribution with building the team and processes. It requires a blend of technical understanding, customer relationship management, cross-functional partnership, and strategic thinking to optimize the value delivered to our customers. You will play a pivotal part in maintaining and expanding our relationships with high-profile customers in the retail, e-commerce, and grocery sectors. By deeply understanding customer needs, you will quarterback internal resources to resolve issues and drive valuable feedback into our product development and service delivery processes.
This position is salaried and is onsite 5 days per week at our Santa Clara, CA location.
At Gatik, you'll be at the forefront of autonomous logistics, ensuring the safety of our drivers and the success of our mission to deliver goods safely and efficiently. If you're passionate about safety, compliance, and making an impact in a fast-paced, innovative environment, we’d love to hear from you!
Salary Range - $180,000- $220,000
Founded in 2017 by experts in autonomous vehicle technology, Gatik has rapidly expanded its presence to Mountain View, Dallas-Fort Worth, Arkansas, and Toronto. As the first and only company to achieve fully driverless middle-mile commercial deliveries, Gatik holds a unique and defensible position in the AV industry, with a clear trajectory toward sustainable growth and profitability.
We have delivered complete, proprietary AV technology - an integration of software and hardware - to enable earlier successes for our clients in constrained Level 4 autonomy. By choosing the middle mile – with defined point-to-point delivery, we have simplified some of the more complex AV challenges, enabling us to achieve full autonomy ahead of competitors. Given extensive knowledge of Gatik’s well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations.
Visit us at Gatik for more company information and Careers at Gatik for more open roles.
At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.
We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
