Uber Freight에서 고객 지원 전문가를 모집합니다. 멕시코 몬테레이 센터에서 북미 운송 운영을 지원하며, 데이터 입력, 배송 추적, 문제 해결 업무를 수행합니다. 고급 영어 능력이 필수이며, 1년 이상의 고객 응대 경력 또는 학사 학위가 필요합니다. 역동적인 환경에서 팀과 협업하며 물류 효율성을 높이는 역할을 맡게 됩니다.
Schedule: Fulltime
Job Type: Onsite
Salary Type: SalaryReq: #1981
No immigration sponsorship or transfer available for this role.
Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. You’ll work in a dynamic environment, collaborating with a team of 10–20 people and partnering with multiple groups to deliver outstanding service to carriers and customers. This role operates Monday–Friday (various shifts) and requires working on Mexican holidays while observing U.S. holidays.
Perform fast-paced, time-sensitive work in scheduling, data entry and shipment tracking.
Manage tasks from inbound queues and internal systems.
Communicate directly with carriers and shipping facilities via calls and messages.
Use multiple systems and tools to investigate and resolve issues.
Apply problem-solving skills to make decisions that support carriers, customers, and business operations.
Escalate cases when needed and clearly explain resolutions to improve processes.
Share ideas that enhance efficiency and the carrier/customer experience.
Support additional operational tasks as assignee.
Advanced English (spoken and written).
1 year of customer-facing experience or a bachelor’s degree.
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
