Customer Success Manager, Warehouse Automation APAC

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Customer Success

Customer Success Manager, Warehouse Automation APAC

Australia

Remote

Full-time

At Locus Robotics, we build AI-powered systems and intelligent robots that keep global supply chains running. Our platform combines advanced AI, real-time decision-making, and autonomous robotics to help leading companies improve efficiency, scale operations, and adapt to constant change.

Locus Robotics is a place to do meaningful work with real-world impact, where your ideas move quickly from concept to deployment. We invest in our people, encourage continuous learning, and give you the opportunity to grow your career while building technology that is used every day at global scale.

Are you ready to help global brands unlock the full value of robotics automation in their warehouses? As a Customer Success Manager, you’ll drive success for customers in the APAC region, leading the rollout of cutting-edge warehouse automation solutions. You’ll turn complex deployments into seamless operations, working closely with technical teams to deliver lasting impact. Your skills in project management, relationship-building, and technical aptitude will be key to long-term customer satisfaction. This is an opportunity to join an elite team at the forefront of innovation, delivering transformative logistics solutions to industry leaders.

This role is based in Sydney/Melbourne Australia, and we are only accepting local candidates who are authorized to work in Australia.

• This role requires travel within Australia and APAC countries..  Travel outside of Australia would likely be 10% per year.
• A valid passport and a valid driver’s license are required.

Responsibilities

• Oversee daily operations at customer sites, ensuring seamless Locus robots functionality.
• Support project management, technical delivery, and customer relationship-building to ensure successful, scalable, and high-performing robotic solutions.
• Establish and execute clear communication plans; deliver regular, data-driven status updates to stakeholders.
• Responsible for the full lifecycle of Locus Robotics warehouse automation deployments, managing everything from planning and installation to post-launch support.
• Perform post-project evaluations to capture lessons learned and identify areas for continuous improvement and expansion.
• Support on-site preventive maintenance, diagnostics, testing, repairs, and system upgrades; manage service documentation, RMA, and support tickets (Salesforce).
• Act as the primary technical escalation point, providing both on-site and remote support for troubleshooting, mapping, and system improvements.

Qualifications

• Bachelor’s degree in Industrial Engineering, Computer Science, Information Systems, Business Administration, Project Management, or related technical field.
• 3+ years of hands-on experience with Project Management.
• 3+ years of experience with WMS (Warehouse Management Systems).
• 3 + years of experience in 3PL, logistics and supply chain.
• Proficiency with Microsoft Office Suite, including PowerPoint
• Strong experience managing outward-facing project teams involving dedicated cross functional staff, client resources, and outside vendors.
• Understanding of network technology, such as routers, WIFI, switches, and firewalls.
• A valid passport for APAC travel  and a valid driver’s license are required.
• Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.
• Ability to travel to customer sites across the APAC region, with a primary focus on Australia and occasional travel to New Zealand, Singapore, and Japan.
• Must be based in Sydney or Melbourne, Australia, and legally authorized to work in Australia without sponsorship now or in the future.

Additional Information

Locus Robotics is an equal opportunity employer.

Application Fraud Detection Notice: To help maintain a fair and secure hiring process, Locus Robotics may use AI-assisted and other automated tools to detect suspected fraud, misrepresentation, or misuse of the application process. Hiring decisions are not made solely by automated means unless otherwise disclosed where required by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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