Arm은 북미 지역의 주요 하이퍼스케일러 고객을 담당할 Customer Success Manager를 채용합니다. 기술 프로그램 관리 및 반도체/클라우드 인프라 분야에서 5~7년 이상의 경력이 필수입니다. 고객 엔지니어링 팀과 협력하여 Arm 기술 도입을 가속화하고 복잡한 프로젝트를 주도하는 역할을 수행합니다. 하드웨어/소프트웨어 통합에 대한 깊은 이해와 뛰어난 커뮤니케이션 능력이 요구됩니다. 하이브리드 근무 환경에서 전략적 파트너십을 이끌어갈 전문가를 찾습니다.
Job ID 2026-17839 Date posted 27. 07. 2026 Location San Jose, California Category Sales
The Customer Success Manager (CSM) plays a meaningful role in driving the technological, functional, and strategic success of Arm’s largest hyperscaler partners. Acting as a trusted advisor and program leader, the CSM partners closely with customer engineering and cross-functional Arm teams to accelerate adoption of Arm technologies across next-generation hyperscaler silicon deployments.
As a key member of the Strategic Account Team, working alongside Account Managers, Field Application Engineers, Product Leadership, and Engineering, the CSM leads the governance of complex customer engagements. This includes coordinating large-scale initiatives, leading critical dependencies, mitigating program risks and ensuring measurable business outcomes for some of Arm’s most important cloud and AI infrastructure Partners.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Joining Arm means stepping into a career‑defining opportunity. You’ll occupy a central role in the company’s most critical initiatives. These initiatives build how Arm innovates, scales, and partners globally.
Please note this role does not meet the eligibility requirements for sponsorship, and therefore the successful candidate must have the right to work in the US without relying on sponsorship by Arm.
At Arm, we believe progress happens when people are empowered to think bigger and push beyond what seems possible. Our 10x mindset is about curiosity, ambition and creating impact that will be used by millions. We learn fast, prioritise collaboration and turn bold ideas into real technology. We look for people who are inspired by this way of working and want to grow in an environment where bold ideas are welcomed. Read more about how we bring the 10x mindset to life on the Arm blog.
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At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
$262,700-$355,400 per year
We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Culture at Arm
At Arm, collaboration drives progress. Our culture blends individual ownership with strong team alignment, where skilled people thrive in a fast-paced, supportive environment. Across our ecosystem, we value bold thinking and pushing boundaries because when teams are empowered and passionate, they deliver at scale. Read more
Diversity, Equity & Inclusion
Arm drives progress by enabling bold ideas to emerge from a diverse, skilled, and inclusive workforce. We challenge convention and move fast, supported by active participation in ERGs, employee communities, DEI working groups, and the DEI Council, each built to fuel momentum and remove barriers. Read more
Benefits at Arm
Arm moves fast because our people do. That’s why we offer high-impact benefits tailored to support those driving the future of computing, benefits that reflect and reward the ambition, skill, and energy of extraordinary teams solving complex challenges. Read more
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