OpenAI는 SMB 고객 마케팅 매니저를 채용합니다. ChatGPT Business 성장을 위한 고객 성공 사례 및 증거 자산을 구축하는 핵심 역할을 수행합니다. 7년 이상의 B2B/SMB 마케팅 경력과 뛰어난 스토리텔링 및 프로젝트 관리 능력이 필수입니다. 다양한 채널을 아우르는 캠페인 실행과 데이터 기반의 전략적 사고를 통해 고객 경험을 증명하고 비즈니스 가치를 창출하세요.
The Customer Marketing team showcases real-world customer outcomes through storytelling, proof, and structured advocacy programs. We partner closely with GTM, Product Marketing, Communications, Creative, Events, Legal, and regional teams to bring customer impact to life.
SMB customer marketing helps OpenAI turn high-growth segments, launches, and product workstreams into practical proof that drives ChatGPT Business awareness, conversion, adoption, and workspace expansion.
As a Customer Marketing Manager focused on SMB, you will build the customer proof engine for ChatGPT Business growth across priority SMB audiences. You will source and package customer stories, quotes, stats, demos, builder spotlights, use-case library entries, and proof points for launches, reusable segment assets, web buyer journeys, lifecycle programs, webinars, the SMB advocacy community program, paid/social, and demand generation.
This role combines customer empathy, campaign execution, crisp writing, strong project management, and comfort operating at SMB scale with enough product fluency to connect proof to practical business workflows.
This role is expected to be based in San Francisco, CA.
Identify high-potential SMB customers and use cases that demonstrate practical AI adoption, speed to value, improved work quality, secure rollout, and measurable business value.
Develop mini-stories, quotes, proof points, stats, builder spotlights, short-form stories, and reusable assets for web, webinars, lifecycle, paid/social, demand generation, the SMB advocate community program, and sales.
Create repeatable paths for sourcing, approving, tagging, and refreshing customer proof by audience, use case, customer need, and trust theme.
Stand up and run an SMB advocate community storytelling program that surfaces customer workflows, builder projects, and team use cases from launches, webinars, Academy/customer experience moments, and customer-facing channels.
Coordinate with Product Marketing, Content, Creative, Comms, Legal, Events, and SMB GTM to ship high-quality customer-facing work.
Track performance of SMB customer proof by audience, channel, asset format, field usage, campaign contribution, and adoption impact.
Have 7+ years of experience in customer marketing, lifecycle marketing, content marketing, product marketing, customer advocacy programs, or SMB/B2B marketing.
Experience marketing to SMB audiences and can translate customer outcomes into practical, credible proof tied to workflow, audience, and buyer needs.
Can manage high volume without losing quality or follow-through.
Are a strong writer and editor who can package customer proof clearly and quickly.
Have strong campaign execution and cross-functional project management skills.
Are comfortable using data, qualitative insight, and audience strategy to prioritize customer proof.
Compensation Range: $227K - $252K USD
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
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