Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms to support the Korean business. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. This role is flexible in that you can work up to 40% from home.

As a Cloud Solution Architect (CSA), you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your Security, Microsoft 365 and Microsoft Azure technical subject matter expertise you will lead technical conversations with customers to drive value from their MS investments, including identifying resolutions to issues blocking customer success projects. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

You will drive positive Customer Satisfaction and become a trusted advisor as well as provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
You will land an end-to-end value proposition for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security.
You will position and deliver solutions that drive Security product usage as you develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP.
You will accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability and reliability upon deployment.
You will align your individual skilling to team/area demands & Customer Success goals as you accelerate customer outcomes and share your expertise, contribute to Intellectual Property (IP) creation & re-use to accelerate customer outcomes.
You will run Architectural Design Sessions to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
You will collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.

Qualifications

Required Qualifications

Bachelor’s degree in Computer Science, Information Security, IT, or related field (or equivalent practical experience)
6 to 12 years of professional work experience, including at least 3 years of experience in security-related roles
Foundational understanding of Cloud security concepts (Zero Trust, identity, threat protection)
Native-level proficiency in Korean AND Business-level proficiency in English.
Candidates must reside within reasonable commuting distance of Microsoft Korea’s Gwanghwamun office in Seoul, and relocation assistance will not be provided.

Preferred Qualifications

Foundational understanding of Azure and/or Microsoft 365 architecture
Hands-on experience to one or more of:
Microsoft Defender, Sentinel, Entra ID, or Purview
Strong problem-solving skills and willingness to learn in a fast-paced, customer-facing environment.
Ability to communicate technical concepts clearly to both technical and non-technical audiences.
Microsoft certifications such as:
SC-200, SC-300, SC-400, AZ-500 (or in progress)
Experience supporting enterprise or regulated-industry customers.
Strong collaboration mindset and customer-first attitude.
Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, Messaging/collaboration/Network/Security administrators, and solution architecture teams).
Understanding of how Microsoft Security, compliance, and identity solutions can span across solution areas to provide a holistic and end-to-end solution.
Ability to understand customer’s Security related business requirements and customer problems and solve them through Microsoft cloud technologies.
Competitive Landscape knowledge of Security platforms. Technical aptitude and experience to learn new cloud technologies and understand relevant cloud market trends.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.