Client Service Officer Guarantees & Letters of Credit (m/f/d)

Banking operations processing

Permanent contract

Frankfurt am Main, Hessen, Germany

Hybrid

Reference 2600053L

Start date Immediately

Publication date 2026/04/23

Responsibilities

Mange the entire process associated with incoming: Issuance, amendment and cancellation requests for international guarantees
Support the process associated with incoming: issuance, amendment, document presentation and cancellation requests for import and export letters of credit
Ensure that all transactions are conducted in line with internal policies and regulatory guidelines
Act as first point of contact for our customers and discuss with them operational specificities of their requests (e.g. required changes on guarantee texts or discrepancies on LC documents)
Fee monitoring / management /debiting (MT499 processing) / preparation of invoices in close dialogue and alignment with back office
Prepare internal / external monthly business reports and other relevant reporting / statistics
Reporting to GTB Head of Client Service
Close cooperation with GTB Front Office and support of Senior Trade Bankers
Support with execution of Permanent Supervision Controls

Profile required

Experience and technical skills

University degree in Finance/business administration or related area (bank apprenticeship)
Deep knowledge of bank guarantees
Basic knowledge of Letters of Credit
3+ years of working in a Trade Finance Department in a Bank
Strong capacity for teamwork
Client-oriented attitude (internally and externally)
Profound MS Office skills
Fluency in German and English (written and oral) is essential, French is of advantage

Personal Abilities / Competencies

Solution-oriented, structured and flexible working style
Pro-active team-player
Strong interpersonal and communication skills
Excellent presentation, communication and negotiation skills, written and verbal
Ability to learn and work in a deadline-driven and culturally diverse environment
Ability to escalate in an adequate manner
Good interpersonal skills including ability to establish and maintain good working relationships both internally and externally

Why join us

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! If you thrive on a challenge and want to become a part of a dedicated and driven team that strives for success, then please apply with a CV, a cover letter and all your educational and professional certificates.

Business insight

Our Division Global Transaction Banking (GTB) integrates the business activities such as cash management, correspondent banking, international trade services, factoring and related currency services. These different competencies are offered to financial institutions and companies including multinational corporations as well as large- and medium-sized companies that conduct business internationally.

For our German Trade Services Team, we are seeking an experienced Client Service Officer with 3+ years of experience in working in a bank in the Trade Finance Division.

Diversity and Inclusion

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Client Service Officer Guarantees & Letters of Credit (m/f/d)

Permanent contract

Frankfurt am Main, Hessen, Germany

Hybrid

Responsibilities Profile required Why join us Business insight Diversity and Inclusion

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