Assistant Store Manager (Chadstone)

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

ASSISTANT STORE MANAGER — POP MART CHADSTONE

Chadstone Shopping Centre | September 2026 Start

Global Pop-Culture Retail | Fast-Growing International Brand
Circa $67,500+, plus super and monthly bonus

POP MART is a global designer-toy and pop-culture brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia, we're looking for a confident and people-focused Assistant Store Manager to join our team at Chadstone Shopping Centre, Australia's premier retail destination.

With a planned commencement in late September 2026, this is an exciting opportunity to join POP MART at a pivotal time of growth. Our Chadstone store is preparing to relocate to a new, larger and even more exciting retail space in late October, creating a unique opportunity for a retail leader to be part of the next chapter of the store's journey.

Starting in September, you'll benefit from approximately one month of structured onboarding and training within the existing store, allowing you to build strong product knowledge, understand our operations and develop relationships with the team before supporting the transition into the new flagship location.

WHY YOU'LL LOVE THIS ROLE

• Join a globally recognised brand with a passionate and loyal customer community
• Be part of one of Australia's busiest and most exciting retail destinations
• Be part of an exciting store expansion and relocation into a larger Chadstone location in late October
• Weekly product launches keep the environment fresh, fast-paced and engaging
• Clear career progression into Store Manager and multi-site leadership opportunities
• Strong support from Retail Operations, HR and Marketing teams
• Creative and vibrant workplace blending art, culture and pop culture
• Structured roster with work-life balance in mind
• Opportunity to help shape a growing brand in the Australian market

WHAT YOU'LL LEAD

As Assistant Store Manager, you'll work closely with the Store Manager to support all aspects of store performance while leading and developing a high-performing retail team.
Lead & Develop the Team

• Coach, motivate and inspire team members to deliver exceptional customer experiences
• Provide regular feedback, training and performance coaching
• Support recruitment, onboarding and development of new team members
• Foster a positive, accountable and inclusive team culture
  Drive Commercial Results
• Support achievement of sales targets and key performance indicators
• Analyse store performance and identify opportunities to drive results
• Lead by example through strong selling behaviours and customer engagement
• Help build a commercially focused and customer-centric team
  Deliver Strong Store Operations
• Assist with roster planning, workforce management and daily operations
• Maintain outstanding visual merchandising and presentation standards
• Oversee stock replenishment, deliveries and inventory management
• Support loss prevention initiatives and operational compliance
• Resolve customer concerns professionally and efficiently
  Represent the POP MART Brand
• Deliver memorable customer experiences on every shift
• Support product launches, campaigns and in-store activations
• Engage with collectors and fans to strengthen community connections
• Champion POP MART's culture, values and brand standards

ABOUT YOU

You'll be successful in this role if you:

• Have 2+ years' experience as an Assistant Store Manager, Supervisor or similar retail leadership position
• Have experience leading teams in fast-paced, high-volume retail environments
• Are comfortable working towards sales targets and operational KPIs
• Are a hands-on leader with strong coaching and communication skills
• Are highly organised and able to balance multiple priorities
• Have a strong customer-first mindset
• Enjoy working in energetic, dynamic retail environments
• Have a passion for pop culture, collectibles, creative brands or customer communities
• Are flexible to work across a 7-day shopping centre roster

POP MART PERKS

• circa $67,500 + Super + Monthly Bonus
• Monthly product incentives (post-probation)
• Clear pathway to Store Manager and future leadership opportunities
• Weekly new product releases and launch events
• Annual POP LAND (Beijing) pass
• Dynamic, fun and creative workplace culture
• Staff product discounts and team recognition programs

LOCATION

Chadstone Shopping Centre
Chadstone, Victoria

HOW TO APPLY

Please submit:

• Your resume (including month/year employment dates)
• A short cover letter outlining:
• Why POP MART appeals to you
• A standout achievement from your retail leadership career
• Your favourite POP MART character or series

Please note: This position is scheduled to commence in late September 2026. The successful candidate will complete training and onboarding within the existing Chadstone store before supporting the team's transition to a new and expanded location in late October 2026.

Applicants must have full permanent Australian working rights.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.