After-Sales Engineer
세일즈 엔지니어정규직미드 · 3년 이상Singapore—
Mechanical EngineeringMechatronicsAutomation
HAI Robotics에서 After-Sales Engineer를 채용합니다. 고객 서비스 요청 처리 및 유지보수를 담당하며, 관련 분야 3년 이상의 경력과 기계/자동화 공학 학위가 필수입니다. 문제 해결 능력과 커뮤니케이션 역량을 갖춘 분을 찾습니다. 로봇 및 물류 분야 경험자를 우대하며, 영어와 중국어 소통이 가능해야 합니다.
Singapore, Full-time, Delivery & Service
Apr 28, 2025
1. Handle customer after-sales service requests and complaints and resolve issues in a timely manner 2. Maintain good communication and relationships with customers, understand customer needs and provide timely feedback 3. Analyze after-sales service data, formulate improvement measures, and continuously enhance service quality and customer satisfaction.
4. Develop and refine after-sales service processes and standards to ensure the quality and efficiency of after-sales services 5. Maintenance Services: Replace spare parts, conduct inspections and maintenance, track and report issues, and provide service feedback.
1. Nitec or Diploma and above, preferably mechanical engineering, mechatronic, automation, electronic engineering, or related fields.
2. At least 3 years of work experience in a relevant field, preferably experience in after-sales service and maintenance 3. Possess excellent communication skills and team management abilities, able to effectively coordinate and lead a team to achieve work objectives.
4. Strong problem-solving skills and customer service awareness, able to quickly respond to customer needs and provide satisfactory solutions.
5. Familiar with robotics, warehousing, logistics, or related fields, with a deep understanding of after-sales service processes and standards 6. Basic English and Mandarin language proficiency To apply for a position, please click the button below to send your resume by email!