TravelPerk에서 독일어가 가능한 SMB Account Manager를 채용합니다. 고객 성공을 위해 기존 계정을 관리하고 비즈니스 성장을 견인하는 역할을 수행합니다. 2년 이상의 관련 경력이 필수이며, SaaS 또는 여행 산업 경험자를 우대합니다. 하이브리드 근무 환경에서 고객의 문제를 해결하고 제품 가치를 전달하는 핵심적인 역할을 맡게 됩니다.
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
We are seeking a German-speaking SMB Account Manager to contribute to our ongoing efforts to enhance customer satisfaction and drive growth and margin expansion within existing accounts. We put a huge emphasis on customer satisfaction and view our continued success as an organisation very much down to our happy customer base; therefore, this role will be pivotal in ensuring we continue to provide them with the best possible support. You’ll possess a genuine hunger to navigate your accounts through a fast-changing, hyper-growth environment, a curiosity for business travel to grow your knowledge and be ready to roll up your sleeves and work hard.
If you're ready to take off with us, keep reading!
Own a portfolio of SMB customers and develop a high level of customer engagement with influential users within those accounts.
Gain a deep understanding of your customer's business and show you understand their spend as well as identify with their goals as an organisation. Manage their budget effectively within the wider business travel space; you’ll then use this information to develop solutions and education strategies for their teams.
Develop a comprehensive understanding of the Perk portfolio of products to grasp each stage of the customer journey fully.
Identify common problems within each account and develop strategies to resolve each issue on time, whilst also developing foolproof methods to ensure repeat issues are a thing of the past.
Be Perk’s biggest advocate within your clients and your clients' biggest advocate within Perk. You’ll be the first one to address any issues, get support from our technical teams, and also educate your clients on any new product features
Relevant min. 2-year work experience within Account Management or Customer Success roles.
Native or near-native proficiency in German.
Ability to speak and write in English fluently.
Experience in the Travel industry and/or SaaS products.
Strong technical aptitude.
Customer-focused with a passion for working with people.
Excellent analytical abilities with a fluency in Excel/ Gsheet.
Solid analytical background.
Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Nurture your language skills with in real-life English, Spanish and Catalan lessons
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support
Talent Acquisition Interview - 30mins Virtual
Hiring Manager Interview - 30mins Virtual
Assessment Interview - 60mins - In-person Interview
Values interview - 30mins Virtual
AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.
We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.
We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
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