テクニカルサポートスペシャリスト
テクニカルサポート正社員ミドル · 3年以上ハイブリッド
顧客のソフトウェア設定をサポートし、システムの問題をトラブルシューティングする業務を担当します。学士号または同等の実務経験が必須であり、関連分野での3年以上の経験が求められます。英語での円滑なコミュニケーション能力が不可欠であり、必要に応じて顧客との会議や通話に参加します。ハイブリッド勤務形態で、グローバルチームと連携しながら新メンバーの指導も行います。
顧客のソフトウェア設定をサポートし、システムの問題をトラブルシューティングする業務を担当します。学士号または同等の実務経験が必須であり、関連分野での3年以上の経験が求められます。英語での円滑なコミュニケーション能力が不可欠であり、必要に応じて顧客との会議や通話に参加します。ハイブリッド勤務形態で、グローバルチームと連携しながら新メンバーの指導も行います。
Preferred Skills:
UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
#LI-PH1
#Hybrid
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
The Technical Support Specialist is responsible for providing configuration support, troubleshooting, and technical guidance to customers using company software solutions. This role involves monitoring and responding to Freshdesk tickets within defined SLAs, investigating system and configuration issues, and ensuring timely resolution of customer inquiries.