Boston Dynamicsではテクニカルサポートエージェントを募集しています。顧客からの問い合わせ対応や、製品の設置・運用に関する技術的なトラブルシューティングを担当します。電気・機械装置の知識と優れたコミュニケーション能力が必須です。製品品質向上のため、技術的な問題を記録する業務も行います。
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Employees who address highly complex technical issues that need to be escalated would be reported to Technical Support Engineer.
