サポートサービススペシャリスト I (A&I)
カスタマーサクセス正社員ミドル · 2年以上中国—
クライアントのプロジェクト管理、検査報告書のレビューおよび送付を担当します。国際貿易または英語専攻の短大卒以上の学歴が必須で、貿易またはマーチャンダイジング分野での2年以上の実務経験が求められます。CET-4以上の英語の読み書き能力が必須であり、玩具(Toys)業界での経験がある方は優遇されます。必要に応じて検査基準書の翻訳や、クライアントからの苦情対応を独立して行う必要があります。
クライアントのプロジェクト管理、検査報告書のレビューおよび送付を担当します。国際貿易または英語専攻の短大卒以上の学歴が必須で、貿易またはマーチャンダイジング分野での2年以上の実務経験が求められます。CET-4以上の英語の読み書き能力が必須であり、玩具(Toys)業界での経験がある方は優遇されます。必要に応じて検査基準書の翻訳や、クライアントからの苦情対応を独立して行う必要があります。
Due to increased business volume from our clients, we need an additional person to review and send reports to clients. Ideally, she/he should have a strong background in toys.
Responsible for project management with assigned clients and handle related activities.
Be a middleman between clients and inspectors, make sure the inspectors well understand the inspection criteria and make sure inspector will strictly follow the client requirement accordingly.
Coordinate with factories for inspection schedule. Confirming the inspection schedule with both clients and supplier or factory. Pass the booking form and relevant data for TC team for scheduling system input.
Quote to clients and input the cost in invoicing system.
Check with client for inspection specification and send to inspector in advance and coordinate with inspectors to solve any inspection relative issue.
For technical issue, consult technical expert for advice and then forward the messages to the related inspectors and make sure the inspectors well understand the message.
Translate the inspection criteria and requirement documents for inspection purpose, if necessary.
Review inspection reports and release to relevant parties. Answer any inquires following if any from clients.
Prepare weekly/monthly summary as requested by client.
Prepare the monthly bill to client for payment collection.
File and update all necessary inspection document per requested in daily basic.
Handle client’s complaints independently or pass to relevant team to solve the complaint per the procedure.
College or above with International trade or English discipline.
Excellent English reading and writing skill with CET-4 or above. Fluent in oral English will be preferred.
At least 2 years or above working experience in trading or merchandising field.
Independent business correspondence.
Good interpersonal skill and communication skill.
High Sense of responsibility.
Good computer skill, like MS office.
With Toys experience will be preferred.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives. The majority task is help to review the inspection report.