POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job description:

Pop Mart Store Manager – Glasgow Store

Industry: Designer collectible pieces

Location: 249 Buchanan Street, Glasgow, G1 2NG

Job type: Full time, permanent

About POP MART

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.

POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

Contribute to a fast-growing European business that combines retail, art, and creative storytelling
Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Benefits

POP MART offers our employees:

Monthly appreciation gifts featuring our latest POP MART designs
A structured bonus scheme linked to company and individual performance
Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
Training and development programmes that build both professional skills and creative thinking

Regular team events that bring our people together to share ideas and celebrate our work

Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch

The Role and Candidate

We are searching for a Retail Store Manager to lead and oversee operations at our new and upcoming Glasgow store! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.

This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager.

Responsibilities

Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
Develop and implement strategies to achieve sales targets and improve store performance
Provide exceptional customer service and resolve any customer issues or complaints
Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures
Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures
Manage visual merchandising and product displays, ensuring the store's tidiness and cleanliness are maintained at the highest level
Oversee cashier point operations, including daily opening and closing procedures
Conduct regular staff meetings to communicate goals, expectations, and updates
Lead recruitment efforts, evaluate potential candidate's performance, and train new team members
Perform administrative tasks such as rota scheduling, payroll management, and sales reporting
Ensure compliance with all company policies, procedures, and relevant regulations
Be available to work flexible hours.

Required Qualifications

Proven experience (4+ years) in retail management, preferably in a similar industry
Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)
Fluent in professional English, with excellent verbal and written communication skills
Strong leadership skills with the ability to motivate and develop a high-performing team
Proven ability to develop and implement strategies to achieve sales targets and improve store performance
Excellent organizational and problem-solving skills with a keen attention to detail
Proficient in administrative tasks such as rota scheduling, payroll management, and reporting
Team-oriented with the ability to foster a positive work environment
Candidates with less experience can also apply for the Assistant Store Manager position

Desirable but Not Essential

Multi-lingual language ability
Experience in the toy or collectibles industry
Knowledge of visual merchandising techniques
Familiarity with retail management software and point-of-sale systems

If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART offers our employees:

Monthly appreciation gifts featuring our latest POP MART designs

A structured bonus scheme linked to company and individual performance

Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support

Training and development programmes that build both professional skills and creative thinking

Regular team events that bring our people together to share ideas and celebrate our work

Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch

The Role and Candidate

Responsibilities

Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision

Develop and implement strategies to achieve sales targets and improve store performance

Provide exceptional customer service and resolve any customer issues or complaints

Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures

Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment

Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures

Manage visual merchandising and product displays, ensuring the store's tidiness and cleanliness are maintained at the highest level

Oversee cashier point operations, including daily opening and closing procedures

Conduct regular staff meetings to communicate goals, expectations, and updates

Lead recruitment efforts, evaluate potential candidate's performance, and train new team members

Perform administrative tasks such as rota scheduling, payroll management, and sales reporting

Ensure compliance with all company policies, procedures, and relevant regulations

Be available to work flexible hours.

Required Qualifications

Proven experience (4+ years) in retail management, preferably in a similar industry

Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)

Fluent in professional English, with excellent verbal and written communication skills

Strong leadership skills with the ability to motivate and develop a high-performing team

Proven ability to develop and implement strategies to achieve sales targets and improve store performance

Excellent organizational and problem-solving skills with a keen attention to detail

Proficient in administrative tasks such as rota scheduling, payroll management, and reporting

Team-oriented with the ability to foster a positive work environment

Candidates with less experience can also apply for the Assistant Store Manager position

Desirable but Not Essential

Multi-lingual language ability

Experience in the toy or collectibles industry

Knowledge of visual merchandising techniques

Familiarity with retail management software and point-of-sale systems

If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

ストアマネージャー

Pop Mart Store Manager – Glasgow Store

About POP MART

What to Expect

Benefits

POP MART offers our employees:

The Role and Candidate

Responsibilities

Required Qualifications

Desirable but Not Essential

Pop Mart Store Manager – Glasgow Store

About POP MART

What to Expect

Benefits

POP MART offers our employees:

The Role and Candidate

Responsibilities

Required Qualifications

Desirable but Not Essential