デル・テクノロジーズでは、PowerEdge XEサーバーをサポートするカスタマーデリバリーエグゼクティブを募集しています。AIインフラおよび取引ガバナンスに関する深い知識と8〜12年の経験が必須です。AIサーバーの運用戦略の策定や複雑な技術的課題の解決を主導し、部門横断的な連携を通じて顧客の成功を推進する専門家を求めています。
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Springfield, Ohio.
The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.
Deep technical expertise in AI product, work cases, and infrastructure. With 8–12 years of experience in technical customer support or account management, ideally supporting high-value technology clients across diverse sectors
Preferred certifications: Project Management (e.g., PMP), ITIL, or Dell-specific product certifications
Bachelor’s degree in information technology, Computer Science, or a related field.
Valid driver’s license required
Willingness to travel periodically to customer sites for escalations or hands-on data center training
Dell is committed to fair and equitable compensation practices. The salary range for this position is $170,000 - $220,000
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.
