カスタマーサポートチーム向けのCRM機能設計および大規模システム移行プロジェクトを主導します。10年以上のプロダクトマネージャーまたはベンダーでの上流工程経験が必須であり、ビジネスおよびシステム要件定義の能力が求められます。日本語ネイティブレベルおよびビジネスレベルの英語力が必須です。約70名規模のチームで多様な背景を持つメンバーと協力し、製品開発ライフサイクルを管理します。
The Technology Platforms Division (TPD) drives the growth of the Rakuten Ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships.
Within TPD, the Telecom Business Application Supervisory Department (TBASD) develops and maintains a unified, high-quality Business Support System (BSS) for Rakuten Mobile. We deliver agile, scalable solutions across the customer lifecycle and continuously enhance system performance through close collaboration with stakeholders.
The BSS Product Management Department (BSPMD) is responsible for providing a unified product strategy for the Business Support System (BSS) that integrates with the Rakuten ecosystem to maximize Rakuten Mobile's business potential. Our core missions are managing the product development lifecycle by focusing on project ROI, building a unified BSS platform, and enhancing our AI-driven platform capabilities.
Are you ready to leverage your skills in a dynamic environment where technology and business converge to drive the growth of the 'Rakuten Ecosystem'? We are currently spearheading a large-scale system migration project and are seeking a Product Manager to play a pivotal role in rebuilding our CRM functionalities. We are looking for individuals who are eager to take on this crucial mission, directly contributing to enhancing customer experience and accelerating business growth.
As a Product Manager for the CRM domain within the Business Support System (BSS), which underpins various services across the Rakuten Group, you will be responsible for leading the following initiatives:
CRM Strategy and Roadmap Development
Considering business requirements and technical feasibility, you will formulate customer-centric CRM strategies and drive the long-term growth of the product.
Large-Scale System Migration Project Promotion
You will manage the end-to-end process of migrating CRM functionalities from existing systems to new ones, including requirements definition, design, development, testing, and release.
Enhanced Collaboration with Business Divisions
You will deeply understand the needs of each business division and propose and implement optimal CRM solutions to address their business challenges.
Collaboration with Development Teams
You will work closely with engineering teams to promote agile development processes, ensuring the rapid delivery of high-quality products to the market.
Team Structure
The Product Management team for the entire BSS system functionalities consists of approximately 70 members. It's an environment where professionals with diverse backgrounds converge.
Career Path
Mid-career hires account for 90% of our team, coming from various fields within the IT industry and vendor backgrounds. The remaining 10% are new graduates, fostering an environment where you can grow while being inspired by experienced members.
Global Perspective
Approximately half of our members are from overseas, allowing us to incorporate diverse cultures and perspectives into our product development with a global outlook.
Experience in designing various functionalities for customer support teams
10+ years of experience as a Product Manager or in upstream processes at a vendor
Ability to independently manage tasks and solve problems
Knowledge of IT technologies
Experience in defining business requirements and system requirements
Japanese (Native level)
English (Business level)
Experiences of BSS in Telecom industry
Development (Coding, SQL, etc.)
Experiences of development for EC site (Web, App)
Trouble shooting
Large scale project or parallel project
Rakuten Crimson House (Head office)
#engineer #producer #productmanager #technologyplatformdiv #RakutenMobile
English (総合 - 2 - 中級), Japanese (総合 - 4 - 流暢)
