インフラ変更管理プロセスを主導し、プロジェクトおよび運用チームをサポートしながら変更委員会（CAB/CRB）を運営します。ITIL変更管理ライフサイクルへの深い理解が必須であり、関連分野で7〜8年以上の経験を含む合計10〜12年の経験が求められます。チーム管理およびステークホルダー管理のスキルが必要であり、ITIL認定資格の保有が望ましいです。変更作業のリスクと影響を分析し、KPIを管理する業務を担当します。
IT (Information Technology)
Permanent contract
Bangalore, India
Hybrid
Reference 260005H8
Start date Immediately
Publication date 2026/04/09
Responsibilities
Steering of the ITIL process of Infrastructure Change Management:- Support of the Project, Integration and Operational teams for a safe go live of infrastructure transformation projects (Run & Build)- Qualification, review, follow-up and validation in change committees (CAB/CRB) in close connection with the department change managers- Analyze & arbitrate Significant and Major changes in production by evaluating their risks and impacts- Control of process steps, validation of technical and functional prerequisites- Animation and participation in GTS & Clients CRBs: presentation of the changes submitted- Contribution to the evolution of the catalog of operations services with the operational teams of the departments- Classification of operations with the operations and business teams (updating of standards: catalog of services, classification of operations, intervention window, CMDB, ...)- Training of internal and external teams of the process via ITSM change management tools- Detailed reporting of changes operations on GTS infrastructures:- Development of global activity monitoring dashboards and by Businesses- Definition of SLAs and KPIs expected to measure the quality of the Services involved- Presentation in Production Review and Committees of Dashboards on operations- Drafting of the Quality Charter (Golden Rules) for production on changes, contribution to improving knowledge of the Change process in force
ProfileExp. Req: 10 to 12 Years (overall) Relevant: 7-8 Years relevant experience in Change Management domain.Very good understanding of the ITIL Change Management liecycle; preferably with ITIL certification Good team management & Stakeholder management skillsAbility to collaboratively work with skill team .Reporting, identifying gaps with good analytical skills. Acting as escalation point for all customer / stakeholder queries.Change management, participation in hiring process, build strategy for identified gaps enabling smoother operation. Participate in project transitions.
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Lead Service Analyst
Permanent contract
Bangalore, India
Hybrid
Responsibilities Profile required Why join us Business insight Diversity and Inclusion
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