ITサポートエンジニア
カスタマーサクセス正社員ジュニア · 2年以上ダブリン出社
社内従業員向けの対面IT技術サポートおよびハードウェア設定を担当します。2年以上のITヘルプデスク経験が必須であり、Appleシステム、Google Workspace、Atlassianツールに関する習熟度が求められます。スクリプト実行やトラブルシューティングの能力に加え、エンドポイント管理ツールの知識も必要です。業務にはオンコールローテーションが含まれ、対面サポートのためオフィスへの出社が必須となります。
社内従業員向けの対面IT技術サポートおよびハードウェア設定を担当します。2年以上のITヘルプデスク経験が必須であり、Appleシステム、Google Workspace、Atlassianツールに関する習熟度が求められます。スクリプト実行やトラブルシューティングの能力に加え、エンドポイント管理ツールの知識も必要です。業務にはオンコールローテーションが含まれ、対面サポートのためオフィスへの出社が必須となります。
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.
We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.
You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals.
You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion.
You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.