L3エンジニアとして、ITインフラ、ID管理、エンドポイントセキュリティの最終エスカレーションポイントを担います。8年以上のITエンジニアリング経験が必須であり、Okta、Google Workspace、MDMの運用経験と、Python、PowerShell、Bashによる自動化スキルが求められます。バンガロールオフィスへの週4日出社が必須のハイブリッド勤務です。ITサポートチームのリーダーに直属し、L1およびL2エンジニアのメンタリングを行います。学士号は歓迎要件であり、必須ではありません。
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
Glean is looking for a seasoned L3 Senior IT Engineer to join our team as a technical visionary and primary escalation authority within IT Support. In this capacity, you will take full ownership of our sophisticated infrastructure, identity management, and endpoint security ecosystems, overseeing critical platforms such as Okta, Google Workspace, and Kandji to ensure seamless operational excellence.
As a senior leader, you will resolve high-stakes technical challenges, conduct deep-dive root-cause investigations, and champion automation to refine our global processes. You will be instrumental in upholding rigorous compliance standards while providing high-level mentorship to our L1 and L2 engineering staff. Collaboration is key; you will work cross-functionally with Security, HR, Finance, and Engineering stakeholders, as well as external partners, to architect and maintain IT services that are both secure and scalable.
This individual contributor position is situated in Bangalore, where you will report directly to the IT Support leadership team.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.
Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.
