サイバーオペレーションストラテジスト、クリティカルハームオペレーション
オペレーション正社員シニア · 8年以上サンフランシスコ—
サイバーセキュリティの運用モデルを設計・高度化するシニアICの役割を担います。8年以上の実務経験が必須であり、攻撃的セキュリティや脅威インテリジェンスなどの専門知識が求められます。SQLやPython等を活用し、運用ツールや自動化システムを自ら構築します。複雑なポリシーを審査員用のガイドラインに落とし込み、外部委託先の運用能力を強化する業務も含まれます。
サイバーセキュリティの運用モデルを設計・高度化するシニアICの役割を担います。8年以上の実務経験が必須であり、攻撃的セキュリティや脅威インテリジェンスなどの専門知識が求められます。SQLやPython等を活用し、運用ツールや自動化システムを自ら構築します。複雑なポリシーを審査員用のガイドラインに落とし込み、外部委託先の運用能力を強化する業務も含まれます。
Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for Frontier Risk and Material Harm that are accurate, fast, defensible, and built to scale. The Cyber vertical turns policy into reviewer standards, calibrated judgment, quality systems, escalation paths, and automation guardrails.
We are looking for a senior cybersecurity practitioner and operations strategist to raise the quality, scalability, and technical rigor of our Cyber Operations. You will combine hands-on cyber judgment with systems-level operating design: resolve the hardest dual-use questions, evolve SOPs, uplift reviewers and vendors, and build practical tools and automations.
This is a senior IC role. Success is not primarily cases closed; it is durable improvement in the operating model and the reviewers who run it.
Drive the Cyber Operations operating model across domain priorities, SOPs, escalation paths, quality health, vendor capability, roadmap inputs and help inform trusted access strategies.
Serve as the senior cyber expert for complex or high-risk decisions across ChatGPT, API, Codex, agents, and emerging product surfaces.
Translate policy ambiguity, quality misses, appeals, and reviewer disagreement into clear decision rules, calibration examples, training, and tooling requirements.
Build durable operating systems and quality loops: golden sets, holdouts, double-labeling, adjudication, error taxonomies, reviewer calibration, and automation evaluations.
Raise FTE and BPO capability through onboarding, certification, coaching, recurring calibration, and vendor-performance partnership.
Use quality, appeals, SLA, backlog, and disagreement signals to diagnose root causes and prioritize high-leverage fixes.
Build hands-on solutions—SQL analyses, scripts, dashboards, LLM eval workflows, evidence enrichment, routing logic, and lightweight automations—that improve decision quality and reduce manual effort.
Partner with Policy, Integrity, Safety Systems, Security, Legal, Product, Engineering, and Investigations to operationalize changes and drive launch readiness.
Have 8+ years of hands-on cybersecurity experience in offensive security, threat intelligence, incident response, security research, red teaming, application security, DFIR, malware analysis, or a related field.
Can reason deeply about attacker tradecraft, vulnerability exploitation, credential abuse, malware, persistence, evasion, exfiltration, cloud or identity abuse, and ambiguous dual-use activity.
Have built or improved high-stakes operations, reviewer programs, QA systems, escalation workflows, or vendor/BPO programs.
Can turn complex cyber and policy judgment into reviewer-usable SOPs, decision trees, training, and concise written recommendations.
Are comfortable using SQL, Python, Python, C/C++, JavaScript, PowerShell, and Bash, APIs, LLM tooling, or automation to solve operational problems.
Understand human-in-the-loop automation, evaluations, monitoring, holdouts, and fallback paths for sensitive workflows.
Operate independently in ambiguity, communicate clearly across technical and non-technical audiences, and bring sound judgment and discretion when handling sensitive material.
Experience with trust and safety, platform abuse, cyber misuse of AI systems, or LLM safety.
Experience with golden sets, classifier or prompt evaluations, and reviewer-quality programs.
Experience enabling global vendor reviewer operations.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
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