UL Solutionsでは、試験および認証プロセスをサポートするカスタマーサービス担当者を募集しています。優れたコミュニケーション能力と組織管理能力が必須です。1年以上の関連経験が必要で、Salesforceの使用経験がある方を歓迎します。アーカンソー州ローウェルでのオンサイト勤務となります。顧客志向で、複数の優先事項を効率的に管理できる方を求めています。
We are seeking a Customer Service Representative to support customers throughout the testing and certification process. This role serves as the primary point of contact for customers from the moment they learn they need testing services until they receive their completed reports.
The Customer Service Representative will guide customers through onboarding, collect required documentation, coordinate project setup activities, answer questions, and facilitate communication between customers and internal UL Solutions teams. This position requires strong communication skills, attention to detail, and the ability to manage multiple customer requests in a fast-paced environment.
This is a highly customer-focused role involving frequent interaction through phone calls, emails, and customer management systems. Success in this position requires responsiveness, organization, and a commitment to delivering an exceptional customer experience.
This is an onsite position located in Lowell, Arkansas. The expectation is that employees work onsite during standard business hours.
The ideal candidate is customer-focused, highly organized, and comfortable working in a role that requires frequent interaction through phone and email. They are proactive, adaptable, and capable of managing multiple customer requests while maintaining a high level of professionalism and responsiveness.
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $28,800 and $38,400 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
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A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
