Technical Support Engineer (PowerScale)
What you’ll achieve
As a Technical Support Engineer for Powerscale Support, you will be responsible for delivering advanced technical support and resolving complex issues related to Dell PowerScale (Isilon) storage systems. You will work with enterprise customers and cross-functional teams on high-impact storage and data management technologies, ensuring system performance, availability, and customer satisfaction.
You will:
- Provide L1 technical support, troubleshooting hardware, software, networking, and performance issues across PowerScale (Isilon) environments.
- Analyze logs, telemetry, and system data to identify root causes and deliver timely resolutions.
- Act as a primary technical contact for customers, ensuring clear communication and high levels of customer satisfaction.
- Support NAS protocols (NFS, SMB/CIFS, FTP/HTTP) and features such as SyncIQ, SnapshotIQ, SmartPools, SmartQuotas, and SmartConnect.
- Collaborate with engineering and cross-functional teams to resolve critical issues and contribute to root cause analysis and continuous improvement.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 2-3 years of experience in technical support or storage engineering, with hands-on exposure to NAS/storage systems.
- Good understanding of networking concepts (TCP/IP, DNS, VLANs) and storage technologies (NAS, RAID, distributed file systems).
- Experience supporting NAS protocols (NFS, SMB/CIFS) and authentication systems (Active Directory, LDAP, Kerberos).
- Strong problem-solving, communication, and customer-handling skills, with ability to work in a 24/7 support environment.
Desirable Requirements
- German Speaker preferred.
- Knowledge of scripting (Python, Bash) and familiarity with cloud integrations (AWS, Azure).
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 13 July 2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
