- Supervises the day-to-day delivery of high-quality technical services for certain product groups.
- Monitors daily productivity and quality of work and allocates resources as required.
- Supervises technical services projects concurrently and ensures completion within time frames.
- Evaluates products according to requirements of the national/international standards and precedent decisions.
- Makes technical decisions.
- Develops, monitors and reports Key Performance Indicators (KPIs) to ensure consistent and high-quality deliverables and overall team performance.
- Manages the performance of the team.
- Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensures that all policies are understood and adhered to.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
Responsibilities
Job Description
- Daily & Weekly post report audit of Key Clients mainly for program information for ensuring report accuracy.
- Biweekly Buyer training: Key client program SOP, Protocol, Special instruction.
- Biweekly Technical training: Compliance & Regulatory.
- Invoice/Dispatch Audit: Monthly Checking.
- Report revision analysis for internal error monthly basis.
- All technical & program communication with GTS and RCTS
- Test Development & lab accreditation process.
- Monitoring client requirements detection limit & work with lab team how to achieve.
- Work with team for process improvement & planning.
- Follow-up correlation test result & CAPA analysis.
- Complain Handle in support of lab Manager & explain customer if need.
- Arrange training for customer of client program & testing process.
- Support Lab Manager, client service manager based on request.
- To perform any other task assigned by Operations Manager.
Qualifications
MINIMUM KNOWLEDGE PREFERRED.
- University Degree (equivalent to a Bachelors degree) from an accredited program in related field, plus six years related work experience.
MINIMUM SKILLS PREFERRED.
- Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.
- Strong written and verbal communication skills in English required, proficiency in a secondary/multiple language(s) a plus.
MINIMUM ABILITIES PREFERRED.
- Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
- Ability to manage people and/or complex projects.
- Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
- Ability to work virtually, in a multicultural, global environment.
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives. • Masters degree in Chemistry or Applied Chemistry and Chemical engineering, or BSc or MSc of textile engineering. • Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and LIMS handling capability. • Min. 10 years’ experience in textile & leather testing . • Deep knowledge and experience for lab accreditation, CAPA Analysis. • Good presentation & communication skill in Bangla & English.
