Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Netflix members enjoy an increasingly diverse offering of TV series, films, and games across various languages, devices and genres.
The Product Merchandising organisation delivers intuitive merchandising and local expertise to make it easy and enjoyable for our members to find and choose what to watch now, and next.
We're building a Regional Merchandising team, and need a merchandising operations expert to run its technical execution engine.
This role sits within the APAC Product Merchandising team and owns the operational execution of country-specific and regional catalog merchandising strategies - turning strategy into collections and browsable pages on the Netflix app that help members find something great to watch, quickly. You'll need a deep understanding of our content, how our product UI and merchandising techniques work, and how to evolve them as we scale.
The ideal candidate has a strong background in content merchandising, catalog curation, and program management in app-based environments.
Key Responsibilities
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Be the operations partner to the APAC Product Merchandising team, translating regional and country-specific merchandising strategies into experiences that help make choosing content on Netflix delightful and easy.
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Set up and configure regional merchandising tactics, experimentation (basic A/B testing), monitor for quality issues, flag discrepancies, and troubleshoot as needed.
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Ensure merchandising execution stays aligned with defined strategies across markets.
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Apply a deep understanding of the content Netflix produces and licenses to organise the catalog effectively.
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Execute and configure the eligibility logic and rules for collections & pages, working with Local/ Regional Merchandising partners to develop new rules as needed
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Accountable for on-time delivery of merchandising tactics and programs - bringing in the right partners, tracking deliverables, and maintaining operational timelines.
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Monitor activation ‘launch health’ and elevate issues as needed.
Qualifications
Curation and Catalog Evaluation
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A nuanced understanding of movies, TV shows, or gaming and can surface thematic connections and relationships between titles.
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Experience in metadata classification is highly beneficial.
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Strong editorial judgment and creativity that can translate to creating compelling multi-title collections that resonate with target audiences.
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Skilled in content evaluation and data analysis to draw insights and make data-driven recommendations.
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General knowledge of information architecture, metadata, and taxonomy concepts.
Program Management
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Skilled at translating business and product merchandising strategies into tactical solutions and deliverables.
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Demonstrated ability to tackle large-scale and complex projects at an elevated level of executional accuracy and rigour.
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Can develop repeatable frameworks and processes for consistent, efficient, and high-quality program delivery.
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Comfortable with detailed, hands-on execution, while still keeping the broader vision in mind.
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Can manage multiple projects simultaneously, in a dynamic environment.
Tooling and Tech
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Extremely comfortable working with enterprise systems and self-serve tools to configure and publish experiences at scale.
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Can quickly grasp new tech and digital product concepts and tooling integrations.
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Comfortable working with and analysing large datasets to derive actionable insights.
Communication and Collaboration
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Strong written and verbal communication skills; can present complex concepts and processes to partner teams in a digestible format
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Good judgment on how and when to set context and bring in partners
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Ability to build strong relationships with stakeholders across geographies, time zones, and cultures - and effectively influence and contribute with concrete recommendations/next steps, across both local, regional, and global teams
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Able to confidently represent a capability, team, or org in a room with cross-functional groups
General
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10+ years of experience in content merchandising operations, catalog curation, program management, or related fields
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Deep knowledge of the Korean, Japanese, or Indian entertainment industry trends
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Fluent in English and ideally one other APAC language
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Understanding of the product development processes
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Comfortable working in a fast-paced, dynamic environment with ambiguity
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Experience in app-based environments is highly desired
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Excellent organisational and project management skills are a must
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Highly motivated self-starter with the ability to work independently and drive alignment amid ambiguity
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Comfortable applying a combination of qualitative and quantitative methods to define success
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Insatiable curiosity to learn new domains, keep up with industry innovation, and constantly ask ‘why’
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Act as a steward of Netflix’s culture, contributing to a collaborative, high-performing, and inclusive team environment.
Candidates with backgrounds in the following areas are encouraged to apply:
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Content Merchandising Specialists
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Digital Product Strategists
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Digital Operations Managers
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Catalog Managers
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Metadata Classification Specialists
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Film & TV experts
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
