Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure to support this growth around the world, particularly in the booming cross border selling area. Korea SAS-Pro (Strategic Account Services - Pro) is a fast-expanding program aiming at providing Korea-based Seller with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces. Meanwhile to enhance Seller experience and improve the Amazon end customer experience by enabling more selection, better input management and fewer defects in their shopping experience.
In this context, Amazon Korea Global Selling SAS Pro (Strategic Account Services - Pro) team is seeking for an experienced account manager who will be working closely with Seller to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generate strategic solution to drive business growth. Manage relationships with Sellers and develop strategies for Sellers’ global accounts to maximize business growth and further enhance these relationships. Meanwhile deliver first-class level of services for Seller satisfaction. Also, be capable to understand Seller selling experience in Amazon and generate Seller insight. Then work backwards with Amazon product team to improve Amazon features/service/policy.
Key job responsibilities
The successful account manager will:
1. Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root cause of performance and provide actionable plans (a. operational improvements, b. product development and c. process improvement).
2. Be capable to generate Seller learning including but not limit to Seller experience of Amazon feature, service and policy, multiple channel strategy, etc. Then generate Seller insight to indicate Amazon business opportunities.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive Seller growth and Seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.
5. Develop a thorough understanding of assigned product/industry category, including seasonality and global business trends/events, and continually monitor competitor/industry developments.
6. Generate category insight and further scale category growth.
7. Demonstrate strong ownership in issue resolution by proactively identifying Seller pain points, conducting thorough root cause analysis, and driving issues to complete resolution through cross-functional collaboration.
8. Collaborate with stakeholders and contribute to drive product/feature/service content innovations based on in-depth Seller learnings and insights to further improve Seller business and Seller satisfaction.
9. Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession.
Basic qualifications
- Knowledge of Microsoft Office products and applications
- 2+ years of professional work (non-internship) experience
- Language Qualification: Fluent in Korean and English.
Preferred qualifications
- Experience in procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing
- Experience and track record of exceeding sales goals
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