POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
STORE MANAGER — POP MART
Lead a POP MART store | Global Pop-Culture Retail
Base salary NZ$75k - $77k (negotiable on experience) Join the POP MART Phenomenon POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
As we continue to expand across Australia and New Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations.
This role is responsible for driving team performance, customer experience, operational excellence and commercial outcomes in a fast-paced retail environment.
Why You'll Love Working at POP MART
- Work with products customers genuinely love — collectors, fans and families
- Weekly new releases keep every day exciting and fast-moving
- Clear career progression opportunities within a growing business
- Job security with a rapidly expanding global brand
- Monthly product incentives (post-probation)
- Monthly performance bonus
- Supportive, energetic and inclusive team culture
- Annual POP LAND (Beijing) pass
- A colourful, creative retail environment
What You'll Do
Lead & Develop the Team
- Recruit, coach and develop high-performing teams
- Create a positive, accountable and customer-focused culture
- Conduct regular performance and development conversations
- Support succession planning and talent development
Drive Commercial Results
- Deliver sales, wage and KPI targets
- Analyse store performance metrics and implement action plans
- Drive productivity, profitability and operational excellence
Lead Store Operations
- Manage inventory accuracy, deliveries and stock control
- Ensure compliance with company policies and procedures
- Maintain exceptional visual merchandising and presentation standards
- Lead successful execution of product launches and promotional campaigns
Champion Customer Experience
- Lead from the front during daily trade
- Deliver exceptional service standards
- Create memorable experiences for collectors, fans and customers
- Foster a customer-first culture throughout the store
Who You Are
- An experienced Store Manager from a high-volume retail environment
- A confident and engaging people leader
- Commercially focused with a proven track record of delivering results
- Skilled at coaching and developing teams
- Organised, resilient and adaptable
- Passionate about customer experience and operational excellence
Availability Requirements
- Flexible availability across all 7 days is required.
- Typical rosters include weekends, late-night trading and public holidays.
- We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
- While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.
- Availability throughout peak trading periods, including November to January, is essential.
How to Apply
Submit your application via our careers page
(if you are applying through a third-party job platform such as Seek, you will be automatically directed to our careers page)
Full and permanent Australian working rights are required.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
