At Amazon Web Services (AWS) Professional Services, we’re hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners remove constraints and accelerate their journey to AWS.
Amazon Web Services (AWS)에서는 AWS 컨설턴트, 외부 파트너 및 고객을 리딩할 Engagement Manager를 찾고 있습니다. Engagement Manager는 고객이 비즈니스 목표를 실현할 수 있도록 AWS 클라우드를 활용한 다양한 유형의 프로젝트의 딜리버리를 리딩합니다.
Key job responsibilities
DELIVERY
· Working as a technical leader along side customer business, development and infrastructure teams.
· Agile software development and DevOps
· Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, milestones, budgets, and defining success criteria.
· Helping customers architect scalable, highly available application solutions that leverage AWS services
· Architecting and developing customer applications to be cloud optimized
· Providing deep software development knowledge with respect cloud architecture, design patterns and programming
· Advising and implementing AWS best practices
· Working as both an infrastructure and application development specialist COMMUNICATION
· Excellent presentation, communication, and relationship building skills, across all levels of management.
· Interface with various customers and internal AWS stakeholders which consists of senior leadership teams and project-level resources such as SMEs.
TEAMING
· Proven success in working with dispersed teams and executive leadership in a complex customer environment.
· Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
This is a customer-facing role. You will be required to travel to customer locations to deliver professional services when needed.
딜리버리
· 고객 비즈니스, 개발, 운영 팀과 협업할 테크니컬 리더
· Agile 방식의 소프트웨어 개발과 DevOps
· 고객의 요구 사항, 사업영역 및 성공지표에 대한 이해를 바탕으로 AWS 영업, 프리세일즈, 트레이닝 및 지원 팀과 협력하여 고객의 기대를 상회하는 솔루션을 제공
· AWS 서비스상에서 확장 가능하고 가용성 높은 어플리케이션 솔루션 설계를 지원
· 클라우드에 최적화 될 수 있는 고객 어플리케이션 설계 및 개발
· 클라우드 아키텍처, 디자인 패턴 및 프로그래밍과 관련한 심층적인 소프트웨어 개발 지식 제공
· 인프라 및 어플리케이션 개발 전문가로 활동
솔루션
· 고객의 환경과 제약 사항에 대한 이해를 바탕으로 개인 혹은 다양한 조직을 리딩하여 프로젝트 목표를 분석하고 달성하기 위한 계획 수립을 통해 AWS 팀 멤버, 관계자 / SME 및 서드 파티의 목표 달성을 지원
· 전략적 사고를 통해 프로젝트 목표를 달성하기 위한 계획의 수립 및 실행
· 고객의 사업/재무적인 목표 달성을 지원
커뮤니케이션
· 뛰어난 프레젠테이션 및 의사 소통 (구두 및 서면) 능력
· 외부 경영진 레벨 및 내부 AWS 이해 관계자와의 커뮤니케이션
팀워크
· 복잡한 고객 환경에서 다양한 팀 및 경영진과의 협력 도출
·Cross functional (로컬 또는 원격) 팀원, 주요 관계자, 임원 및 프로젝트에 관여하거나 영향을 받는 개인 또는 조직을 효과적으로 통합하고 동기를 부여하며 관계를 구축
· 매트릭스 환경에서 다양한 업무 관계자를 관리
· 다른 팀과의 협상, 갈등 조정, 긍정적인 영향력 행사 및 성과 도출
A day in the life
This is a customer facing role. You will be required to travel to client locations and deliver professional services as needed.
고객을 대면하는 역할이며, 필요에 따라 전문적인 서비스 제공을 위해 고객을 방문해야 할 수 있습니다.
About the team
The Professional Services team at AWS is responsible for assisting enterprise customers as they shift to the cloud by incorporating our services into their overall architecture. We work hand-in-hand with customer teams and AWS partners to provide deep expertise in the architecture, design, development, and implementation of cloud computing initiatives that result in real business outcomes. As part of our team, you’ll accelerate the adoption of our products all while advocating for the success of our customers.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic qualifications
- 7+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
- Experience in leading and delivering enterprise-level IT engagements
- Experience managing all phases of a project lifecycle including project governance, scheduling, milestone tracking, and defining success criteria in customer-facing engagements
Preferred qualifications
- 7+ years of delivering customer engagements in a professional services role experience
- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
