The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.
Join us as a Software Support Senior Engineer on our Software Support Engineering team in Bac Giang, Vietnam to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Software Support Senior Engineer, you will be responsible for the technical support of factory test process and software that downloads software on client systems being built.
You will:
- Provide technical support for software products deployed within ODM, ensuring high levels of customer satisfaction.
- Troubleshoot and resolve software product-related issues, working closely with customers to understand, diagnose, and address complex technical challenges.
- Guide customers on product functionality, best practices, and usage to maximize product value and adoption.
- Act as the primary liaison between customers and engineering teams for issue escalation, investigation, and resolution.
- Coordinate with cross-functional teams, including Product Management, Engineering to ensure customer inquiries are directed and resolved through the appropriate channels.
- Participate in product release validation by installing, testing, and evaluating new software releases and providing feedback to engineering teams. Develop, maintain, and enhance technical documentation and knowledge base articles to support internal teams and customers.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements:
- At least 5 years relevant working experience in manufacturing software field with a Degree qualification.
- Strong communication skills in both English and Vietnamese, verbal and written.
- Knowledge in programming language
Desirable Requirements
- Experience working in production and manufacturing environment
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
