Service Delivery Engineer 2, Service Delivery
Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
What you’ll achieve:
As a Service Delivery Engineer, you will execute implementation tasks, maintain runbooks, and assist in root-cause analyses. You will collaborate with peers and stakeholders to meet milestones.
Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery team.
You will:
- Execute tasks per runbooks and implementation plans.
- Assist in root-cause analyses and remediation.
- Maintain documentation accuracy and approvals.
- Support testing and customer communications.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 2+ years of related experience
- Execution per runbooks and SOPs.
- Troubleshooting and root-cause participation.
- Accurate documentation and approvals.
- Team collaboration and time management.
- Good organizational and planning skills to coordinate program deliverables
Desirable Requirements
- Typically requires 2+ years of related experience in a professional role with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience
- Ability to set priorities
- Excellent analytical and problem-solving skills
Job Posting end date: 07/17/2026
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
