The Opportunity
This is an exciting opportunity to join a highly successful, motivated team where you will lead the post-sales customer experience with Adobe, driving adoption and active use, improving the return on a customer’s technology investment and achieving and exceeding retention and growth quotas. We are looking for passionate, results-oriented sales professionals to manage an existing customer base. Our Solutions Account Managers are experienced trusted advisors to our customers, and are responsible for ensuring the overall success for a portfolio of accounts. SAMs are technology-savvy individuals with a clear understanding of the value of Adobe's solutions in driving customers' digital strategies and workflows. In this role you will build relationships with your accounts, drive renewals business and grow the annual recurring revenue of these customers. The Solution Account Manager will join an established, successful, collaborative and supportive team!
This role is initially a 12 month contract.
What you'll do:
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Develop expertise in Customer Experience Orchestration (CXO) solutions and Adobe's customer experience platform, and become a trusted advisor to your customers, with an ability to articulate business value.
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Build and grow multi-level relationships within our customer base, and bring value to customers by advising on key business objectives and developing customer centric success plans to track progress towards business goals and the metrics needed to achieve them.
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Actively lead the adoption, usage, and success of a portfolio of CxO customers.
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Consistently use your network, influence and expertise to identify and innovate for customers in creative ways.
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Lead and track health and retention efforts on individual accounts, working cross-functionally with external customers, partners and a host of internal parties.
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Identify and assess renewal risks for customers and drive issue resolution and attrition risk mitigation strategies.
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Secure the renewal of the contracts of our CXO customers' installed base in coordination with colleagues in Adobe Field Sales teams.
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Identify expansion opportunities to generate additional revenue (upsell & cross-sell), driving those opportunities to closure and/or ensuring that the appropriate resources are engaged.
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Identify and report on market and competitor activities as well as customer insights to support solution risk mitigation strategies.
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Support evolving sales processes aimed at improving renewal efficiency.
What you need to succeed:
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5+ years of experience in solution account management, strategic account management, consulting, or related customer-facing roles within MarTech, Digital Experience, SaaS, or related industries.
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An appetite for success!
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Great interpersonal skills and desire to work in a dynamic and fast-paced environment.
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Demonstrated ability to establish rapport and relationships within the team and with internal and external partners at different levels of seniority, gaining trust through superior emotional intelligence.
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Impactful, articulate presentation skills; experience presenting to large audiences or cross-functional meetings.
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Proven record of exceeding revenue based quotas in sophisticated, constantly evolving environments with high operational involvement.
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Strong experience in Customer Experience, Digital Marketing Solutions and knowledge of Adobe’s competitive landscape.
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Significant domain / industry expertise.
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Ability to understand sophisticated business environments and uncover customer issues, taking an active role in resolving problems, owning get-well strategies, and orchestrating internal and external teams.
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Critical thinking skills and proactivity and persistence in solving issues!
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Bachelor's degree and/or equivalent relevant work experience.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
