Senior Analyst, Service Delivery (Canada Only)
Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us to do the best work of your career and make a profound social impact as a Senior Analyst on our Deployment team in Quebec City, QC, Canada .
What you’ll achieve:
As a Senior Analyst, you will lead complex workstreams, deliver designs and PoCs, and guide migrations and integrations. You’ll integrate data from multiple sources to size effort, track risks, and evaluate trade-offs. Your work will help teams deliver faster with higher quality.
Responsibilities
You will:
- Lead solution design, proof-of-concepts, pilot implementations, and delivery planning, including estimates and risk management
- Collaborate with architects and engineers to establish technical standards, patterns, and best practices
- Manage and administer the PowerFlex environment, ensuring operational stability and performance
- Perform monitoring, maintenance, troubleshooting, and incident resolution to support day-to-day operations
- Develop documentation, enablement materials, and continuous improvement initiatives to enhance operational readiness
Qualifications
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 8+ years of related experience in a professional role or equivalent experience
- Fluent in French (writing, reading, speaking)
- Strong technical depth in relevant platforms (PowerFlex, VMware, HCX)
- Excellent writing and communication skills
- Ability to manage deadlines and expectations across teams.
Desirable Requirements
- Bachelor’s degree in Engineering, Computer Science, or related field; advanced degree preferred
Who We Are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.
Visit our Culture Code page to learn more about how we work and lead.
