POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Position: Retail Sales Associate
Location: Kenwood Towne Centre
Department: Retail
Hourly: $14.50
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Opportunity Overview:
At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Part-Time Sales Lead, you'll play a key leadership role in creating exceptional customer experiences while supporting the daily operations of the store. As a trusted leader on the sales floor, you'll inspire your team, ensure operational excellence, and help bring the POP MART brand to life for every customer.
You'll serve as the Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, providing direction to the team, driving sales performance, and ensuring our stores consistently deliver the premium experience our collectors expect. From coaching associates and supporting visual merchandising to inventory management and new product launches, you'll help create an engaging environment where customers can discover the excitement of POP MART.
This position reports directly to the Store Manager.
What you will achieve:
- Deliver an exceptional customer experience by warmly greeting every customer and creating a welcoming, energetic store environment.
- Build meaningful relationships with customers by understanding their interests, introducing new collections, and making personalized product recommendations.
- Become a knowledgeable brand ambassador by confidently sharing information about POP MART's artists, characters, Blind Boxes, MEGA Collections, collaborations, and company story.
- Inspire excitement around new product launches, limited-edition releases, exclusive collectibles, and promotional campaigns.
- Accurately process purchases, returns, exchanges, and other transactions using the point-of-sale system.
- Support inventory management by receiving shipments, replenishing merchandise, organizing the stockroom, and maintaining inventory accuracy.
- Merchandise products according to POP MART visual standards to create an engaging and inspiring shopping experience.
- Maintain a clean, organized, and safe sales floor, fitting rooms (if applicable), stockroom, and checkout area.
- Assist with store opening and closing procedures as assigned.
- Support in-store events, product launches, collector experiences, and community engagement activities.
- Follow company policies, operational procedures, and loss prevention standards to protect company assets.
- Collaborate with teammates to achieve store goals while contributing to a positive, inclusive, and high-energy team culture.
- Maintain flexibility to work evenings, weekends, holidays, and other peak business periods.
What you will need:
- At least 1 year of customer-facing retail, entertainment, or service industry experience preferred.
- Passion for delivering exceptional customer experiences and building genuine customer relationships.
- Strong communication and interpersonal skills with the confidence to engage customers in conversation.
- Enthusiasm for learning about POP MART's artists, collectibles, characters, and product collections.
- nterest in designer toys, collectibles, art, anime, gaming, fashion, pop culture, or related communities is highly valued.
- Strong attention to detail with the ability to multitask in a fast-paced retail environment.
- Positive attitude with a willingness to collaborate and support teammates.
- Ability to work independently while contributing to overall store success.
- Comfortable standing and walking for extended periods throughout scheduled shifts.
- Ability to lift and move up to 25 pounds.
- Basic computer and point-of-sale (POS) system proficiency.
- Ability to communicate in multiple languages is a plus.
- Must be at least 18 years of age.
What We Offer
- Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
- Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
- Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.
*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Physical Requirements
- Must be able to stand and walk for extended periods throughout scheduled shifts.
- Must be able to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
- Must be able to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.
Pay Range Details
The hourly pay rate for this position is $14.50 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications.
Equal Employment Opportunity
POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
Reasonable Accommodation
Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing na.hrsupport@popmart.com.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
