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Lead Service Analyst
IT (Information Technology)
Permanent contract
Bangalore, India
Hybrid
Reference 260004GI
Start date Immediately
Publication date 2026/03/29
Responsibilities
This position is responsible for providing end-to-end priority production governance across organization. This role will be a part of organization’s OPM SSM. He/She is required to provide expert level support on the end-to-end problem management for the organization’s infra & applications. One of his/her duties will be to provide training to the existing team on production & best practices
Profile required
Experience Req: 7+ Years - Managing the stakeholder meetings with appropriate analysis on the trend. French Language is a mandate for this profile. - Manage end to end lifecycle of Problem, - Experienced at managing escalations and major incidents driving the incident bridge as well as the stakeholder communication. - As a member of the Production Group, you will work closely with a team of experienced professionals to ensure the success of our missions - a) IT Quality of service: This mission is carried out through: - Animation of a governance involving all teams responsible for incident and problem management (in the sense of ITIL) of all IT departments. - Definition, improvement, and production of Group reporting on IT quality of service in connection with all IT departments and second line of defense (LOD2). - Monitoring of action plans to remedy major incidents impacting several businesses.
Business insight
Why Join Us
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.
Business Insight
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.
We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.
Diversity and Inclusion
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
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Lead Service Analyst
Permanent contract
Bangalore, India
Hybrid
Responsibilities Profile required Business insight Diversity and Inclusion
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