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Importation Supervisor
Date: Jul 24, 2026
Location: Ho Chi Minh
Company: Shiseido
Import Operations Management
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Lead and supervise daily import operations to ensure shipments are processed accurately and delivered on time
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Monitor shipment status from origin to final destination and proactively resolve operational issues.
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Manage escalations related to shipment delays, damages, missing documents, or customs clearance issues.
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Develop and implement import strategies to improve operational efficiency
Documentation Management
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Oversee and directly handle preparation, verification, and processing of import documentation
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Ensure accuracy and completeness of documents before customs clearance.
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Maintain proper records and document control procedures.
Customs Compliance & Regulatory Control
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Ensure full compliance with customs regulations, import laws, trade policies, and company procedures.
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Review customs declarations, import permits, HS classifications, duty calculations, and related documentation.
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Maintain close communication with customs authorities and government agencies when required, particularly during customs valuation and price consultation processes.
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Monitor regulatory changes and implement necessary operational updates.
Vendor & Stakeholder Management
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Manage relationships with freight forwarders, shipping lines, customs brokers, and transportation providers.
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Monitor service performance and ensure compliance with agreed service levels (SLAs).
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Evaluate logistics service providers and support tendering, carrier selection, and rate negotiation activities in collaboration with HQ and Regional teams.
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Resolve escalated issues with external vendors and internal stakeholders.
Risk Management & Claims Control
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Manage cargo claims related to shortages, damages, or transportation incidents.
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Identify operational risks and implement preventive actions to minimize disruptions.
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Ensure proper corrective and preventive actions (CAPA) are implemented for recurring issues.
Master Data & System Management
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Maintain the accuracy and integrity of SAP master data, including materials, SKUs, vendors, brands, and logistics-related parameters.
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Support system enhancement, data governance, and process digitization initiatives.
Cost Control & Financial Administration
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Monitor import-related costs including freight, duties, taxes, demurrage, detention, and brokerage charges.
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Prepare and manage annual budgets for import-related expenses and cargo insurance
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Verify payment transactions and ensure accuracy of import costs.
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Identify cost-saving opportunities while maintaining service quality and compliance.
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Drive logistics cost optimization initiatives.
Performance Monitoring & Reporting
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Track KPIs related to:
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On-time shipment arrival
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Customs clearance performance
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Documentation accuracy
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Logistics costs
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Prepare operational and management reports.
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Analyse trends and implement corrective actions to improve service quality and efficiency.
Process Improvement
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Identify operational bottlenecks and implement process improvements.
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Standardize import procedures and workflows.
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Support automation and digitalization projects within import operations.
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Drive continuous improvement initiatives to increase efficiency and reduce cycle times.
Team Management
Cross-functional Coordination & Support
Salary (Min-Max):
Job Segment: Compliance, Law, Document Control, Risk Management, Manager, Legal, Finance, Administrative, Management
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