gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
The Customer Success Acceleration (CSA) team, is part of the gTech Ads GCS team within gTech. We work in close collaboration with the Google Customer Solutions (GCS) team globally, specifically the Mid-Market Segment (MMS) Seller teams based out APAC, Americas and EMEA, helping define marketing strategy for advertisers and providing insights and support to help drive customer success.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Provide results across markets, customers and stakeholders through multi-dimensional problem solving and cross-functional collaboration, delivering an excellent experience to Google's clients.
- Drive decision-making and thought-leadership with Sales in enabling business/performance growth through interventions, and also ensure the client portfolio sustains effective business growth.
- Develop advanced frameworks and customer solutions and help activate these with the customers, find opportunities to leverage these across businesses and markets.
- Be the subject-matter-expert in the region/business model, architect multi-quarter projects by suggesting new proposals and lead project planning, project groups and execution.
- Support the Management team in advocating culture for the CSA team, providing coaching or mentorship to the team, and act as a trusted advisor with key stakeholders in driving business discipline activities like workflow, pipeline, vendor utilization, product activation, and people pillars.
Qualifications
Minimum qualifications:
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Bachelor's degree or equivalent practical experience.
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2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
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1 year of experience working in customer relationship development, account management, media consulting, or a related role.
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Ability to communicate in Korean and English fluently to interact in this customer-facing role.
Preferred qualifications:
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Experience optimizing and troubleshooting products or services.
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Understanding of Media landscape and knowledge of Google’s advertising solutions or similar digital advertising campaigns and platforms.
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Ability to demonstrate a data-driven approach when proposing solutions, providing actionable insights to customers.
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Ability to create strategic programs to drive performance (e.g., product adoption plans; campaign optimization syncs).
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Ability to work with cross-functional teams.
