AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues.
The CE serves as an expert technical resource reporting to a site’s Data Center Facility Manager and interacting with onsite Engineering Operations Technicians (EOT) and any third party vendors. They are expected to be a single focal point for all facility operations within a given data center and to support Amazon within its owned and operated data centers.
Also expected from the CE is the ability to manage small-to-medium impacting projects from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings. The CE will be tasked with creating and delivering key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities.
Key job responsibilities
• Act as an escalation point for all facilities-related issues within the data center, escalating to the Data Center Facility Manager as needed.
• Meet daily hours of operations, on call requirements and response• Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA’s as required.
• Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
• Perform root cause analysis of equipment failures, and troubleshooting of facility within internal Service Level Agreements (SLA).
• Work with other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.• Lead establishment of documentation relevant to technical support of business & facility operations.
• Provide training and guidance to Engineering Operations Technicians
• Lead, drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.• Assist in recruiting efforts.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
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Basic qualifications
- 10+ years of relevant work experience in engineering & maintaining electrical, mechanical, HVAC, fire systems experience in a data center or critical space facility
- Familiar with the concepts and interaction of Service Management systems (Problem and Change).
- Experience in review and establishment of critical facilities operational documentation including but not limited to Method of Procedure (MOP), Standard Operating Procedure (SOP), Emergency Operating Procedure (EOP), Sequence of Operations (SOO), workflow, checklist etc
- Experience in the site acceptance test of critical facilities and reviewing the test results based on the contract requirements and international standards.
Preferred qualifications
- Experience in managing large complex facilities organizations
- Experience in project management in data centers or comparable critical infrastructure
- Knowledge of electrical systems in critical Data Center operations that include but are not limited to utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems or SCADA systems
- Knowledge of mechanical systems in critical Data Center operations including but not limited to CRAC/CRAHs/AHUs, chillers, cooling towers, storage tanks, chemical systems, heat exchangers, piping systems, pumps, valves, duct systems, fans, or dampers
- Experience managing vendors and contractors performing construction, maintenance, and upgrade works in large-scale critical environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
