AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
•Hire, develop, build, and manage a team of Data Center Technicians, including the management of individual and team performance.
•Lead and supervise the team to be responsible for maintaining and troubleshooting system, hardware, and network device issues.
•Ensure effective and efficient management of data center operations, including ticket queue management, 7/24 shift arrangements, and hardware logistics.
•Inspire and guide improvement in team processes, technology innovation, and automation.
•Ensure all operational KPIs and metrics are being measured and met.
•Manage outage by severity level and act as the call leader.
•Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.
주요 업무
• 개인 및 팀 성과 관리를 포함하여 데이터 센터 테크니션팀을 채용, 개발 및 관리
• 시스템, 하드웨어 및 네트워크 장치의 유지 관리 및 이슈 해결을 담당하는 팀의 리딩
•티켓 관리, 연중무휴 근무 배치, 하드웨어 물류를 포함하여 데이터 센터 운영의 효과적이고 효율적인 관리를 보장
•팀 프로세스, 기술 혁신 및 자동화를 개선에 기여
•모든 운영 KPI와 지표가 측정되고 충족되는지 확인
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic qualifications
- 5+ years of people management experience
- 5+ years of Information Technology (IT) experience
- Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
- Experience with budgeting, forecasting and variance analysis
Preferred qualifications
- Experience working in a data center or mission critical facility (example: hospital, military facility, public safety facility, etc.)
- Experience in infrastructure architecture, database architecture and networking
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
- Experience with lab safety, security and quality practices
- Speak, write, and read fluently in English
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
