About the Role
Techtaka is seeking a bilingual Customer Service & Fulfillment Operations Specialist to support customer accounts and day-to-day operations at our Anaheim fulfillment center. This role primarily focuses on customer service, fulfillment issue resolution, and cross-functional communication between customers, warehouse operations, the U.S. team, logistics partners, and Korea HQ. The successful candidate will take ownership of customer inquiries and operational issues while supporting smooth communication and workflow across multiple stakeholders. This is an individual contributor position and does not include direct people-management responsibilities.
Location: 1180 N Anaheim Blvd, Anaheim, CA
Employment Type: Full-Time / On-Site
Reports To: Executive Leadership
Key Responsibilities
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Handle customer inquiries related to orders, shipping, inventory, and fulfillment operations.
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Investigate and resolve shipping delays, missing shipments, incorrect deliveries, damaged goods, and other fulfillment exceptions.
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Coordinate with warehouse operations, logistics partners, and internal teams to resolve customer issues and provide timely status updates.
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Document inquiries, operational issues, and resolution details in WMS, OMS, and other internal systems.
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Serve as a communication liaison between customers, the Anaheim fulfillment center, the U.S. team, and Korea HQ.
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Communicate daily operational updates and customer requirements to relevant stakeholders in Korean and English.
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Support day-to-day fulfillment center operations and on-site workflows.
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Coordinate daily workflows with fulfillment center staff and warehouse partners and monitor operational progress.
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Monitor order and shipping progress and communicate delays or exceptions.
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Assist with inventory, order, and shipment-related administrative tasks.
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Identify operational issues and support process improvements that enhance customer experience and operational efficiency.
Qualifications
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Business-level proficiency in both Korean and English.
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3 or more years of experience in customer service, logistics coordination, fulfillment support, supply chain operations, or a related field.
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Experience handling customer inquiries, claims, service issues, or operational exceptions.
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Understanding of order fulfillment, shipping operations, and inventory management.
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Strong problem-solving, communication, and organizational skills.
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Ability to manage multiple issues in a fast-paced environment with attention to detail.
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Ability to collaborate effectively with customers, internal teams, warehouse staff, and external logistics partners.
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Proficiency with Microsoft Office or similar business productivity tools.
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Must be legally authorized to work in the United States. Visa sponsorship is not available.
Preferred Qualifications
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Experience using WMS, OMS, CRM, or customer service platforms.
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Experience in fulfillment, warehouse, logistics, or e-commerce.
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Experience coordinating between Korea-based and U.S.-based teams.
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Strong ownership mindset and interest in process improvement.
Benefits
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Health Insurance (Medical & Dental)
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California Paid Sick Leave
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Company-Paid Holidays
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Business expense reimbursement for approved mileage and job-related expenses
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Additional benefits may be provided in accordance with company policy
