The role is responsible for supporting daily customer service and operational activities in a fast-paced international environment. The position involves managing customer inquiries and requests, supporting order processing and administrative activities, preparing and coordinating shipping and customs documentation when required, and assisting with inventory-related tasks.
The role also requires regular coordination with customers, colleagues, logistics providers, and internal stakeholders across different regions and time zones, including daily overlap with the Americas region. The position plays an important role in ensuring accurate information, timely follow-up, smooth operational flow, and consistent support to both customers and the internal team.
Responsibilities
- Support daily customer service and operational activities in a fast-paced international environment.
- Manage customer inquiries and requests with accuracy, professionalism, and a strong service mindset.
- Process orders and support related administrative activities, ensuring data accuracy and timely follow-up.
- Support the preparation and management of shipping and customs documentation when required.
- Assist with inventory-related activities, including stock checks, updates, discrepancy follow-up, and coordination with internal teams.
- Coordinate with customers, colleagues, logistics providers, and internal stakeholders across different regions and time zones.
- Follow up on open requests, track pending items, escalate issues when needed, and ensure matters are handled through to resolution.
- Use Salesforce, Oracle, and other internal business systems and tools to support daily operations and maintain accurate information.
- Contribute to process consistency and continuous improvement by following established procedures and sharing relevant updates with the team.
- Remain flexible in supporting a broad range of operational and administrative activities according to business needs.
Qualifications
- High school diploma or equivalent required; additional education or higher qualifications will be considered a plus.
- Fluency in English and Spanish, both written and spoken.
- Previous experience in customer service, customer support, order management, logistics, or administrative operations is preferred.
- Experience managing customer inquiries, following up on open requests, and supporting issue resolution is considered a plus.
- Knowledge of Salesforce or similar customer support and business management tools is preferred.
- Experience using Oracle or Microsoft Office applications, including Excel, Word and PowerPoint, to support daily operational activities
- Experience working in an international environment and collaborating with teams across different regions is preferred.
What we offer:
We understand that remuneration and benefits are important when deciding on your next career move. The annual salary range for this position is EUR 26700 - 34000 gross, determined by numerous factors, including knowledge, skills, and experience (Collective Bargaining Agreement (CBA): Commerce Sector - Job Classification Level: Level 5-4). This position also offers an annual bonus of up to 5% of annual salary. We also offer 21 vacation days, lunch voucher (10€ per working day),Voluntary Individual Pension Plan, Fiscal Assistance, access to the ULS University learning platform to support your development and learning, two additional days off for volunteering, and flexible working to support your work-life balance.
This position is gender-neutral and open to all qualified candidates, regardless of gender identity.
#LI-GP1 #Hybrid
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
We are seeking a customer-focused professional for an operational support role responsible for assisting with customer requests, order processing, documentation, inventory-related activities, and coordination with internal and external stakeholders in an international environment.
