Senior AI-BPO AX Business Operation

You will oversee AI-BPO operations for clients, focusing on improving automation rates and managing human support teams. A minimum of 7 to 10 years of practical experience in CS/CX or contact center/BPO operations is required. You must have proven experience in managing support organizations, improving operational metrics, and handling multiple clients simultaneously. You are expected to lead the entire process from AX structure design to successful implementation.